We are delighted to announce our partnership with the Office of the Public Protector. The Public Protector is the OMBUDSMAN INSTITUTION of Zambia entrusted with the mandate to promote and safeguard the interests and the rights of an individual in his or her quest to receive a “public service” that is just and fair.

The institution also serves to promote practices of good governance within public institutions in the delivery of public services to the general public. With the signing of this memorandum of understanding, the two institutions will work to address unfair treatment that persons with disabilities tend to face at the hands of public officers which amounts to discrimination or biasness by the service provider. The OPP has a statutory and constitutional mandate to address cases where an individual could be unfairly treated due to their social or economic status in society, sex or physical and mental ability. Disability Rights Watch together with the Office of the Public Protector will collaborate on common programmes such as case investigations and public outreach programmes to sensitise the public on the work of the OPP and their rights as they seek services from public institutions.